방사선사의 감정노동이 이직의도 및 직무 만족도에 미치는 영향

Effect of Radiographer Emotional Labor on Turnover Intention and Job Satisfaction

Objectives: Radiologists are the service worker with emotional labor who works within a relatively small space of the hospital, dealing with multiple patients. The purposes of this study were to search the turnover intention and job satisfaction through the work of emotional labor of radiologists. Methods: A questionnaire survey was conducted on 109 radiologists working at university hospitals, general hospitals, clinics and other facilities across the domestic. The regions were aggregated according to Quality unction Deployment (QFD) method, which was applied in proportion to the population distribution. A questionnaire was composed of 26 questions which were used in Korean Emotional Laboratory Scale (K-ELS). Results: The overall emotional labor score was 48.3±15.8. The most pressing requirement of radiologists to improve emotional labor was the topic about the exchange of colleagues (75.8±15.6 score, β=0.78, p<0.001). Conclusions: In order to resolve the emotional labor of radiologists, it could be necessary to have a meeting through training and workshops where the exchange of colleagues can take place.