대학 캠퍼스 임대형 민자사업의 시설운영 이용자 만족도 사례연구

A Case Study on Users Satisfaction for Facility Operation of Build-Transfer-Lease in University Campus

This study focused on the users satisfaction survey of the university campus, which was established as a BTL project in Ulsan Metropolitan City. The survey were conducted with faculty and students and investigated the satisfaction of the management staff s service, facility operation management, and convenience facilities. The major questions that match the users satisfaction of the staff and the students are 1) the friendly service of the management staff, 2) the cleanliness of the facility maintenance and 3) the restaurant of the convenience facilities. The management staff responds very kindly to the users and the facility environment is kept clean, but there seems to be a high demand for the improvement of the service of convenience facilities including restaurant menu. In addition, there are questions that appear simultaneously on the opposite side of positive or negative reasons and these results can be analyzed by analyzing the characteristics of respondents. All the data accumulated during BTL operation process, such as facility operation data, inconvenience data, user satisfaction data, will be the most important data for the operation of facilities when they are returned to the competent authority through the operation period of 20 years. From this point of view, It is time to review the own operating techniques after the operation period of BTL and this study can provide the basis for reviewing the own operating techniques.