酒店员工工作压力、心理授权与职业倦怠 之间关系研究

A Study of the Relations among Job Stress, Psychological Empowerment and Job Burnout of Hotel Employees

本研究从组织行为学视角，以上海和北京国际品牌酒店员工为研究对象，探讨了员工工作压力、心理 授权与职业倦怠之间的影响关系，另外工作压力对职业疲倦影响中的调节效应“心理授权”也是本文所探 究的关键性问题。结果表明，工作压力对心理授权有着显著的负向影响，工作压力对职业倦怠的情绪 耗竭、人格解体、低成就感等3个维度有着显著的正向影响，心理授权对职业倦怠的情绪耗竭、人格解 体、低成就感等3个维度有着显著的负向影响，心理授权在工作压力对职业倦怠的影响中发挥显著的中 介作用。因此，国际品牌酒店应采取有效的管理措施，降低员工工作压力，特别是充分信任酒店一线 员工、授权员工，有效降低员工的职业倦怠，提升服务质量，为国际品牌酒店保持持续竞争力。

From the perspective of organizational behavior, the author conducted this research with the international brand hotels staff in Shanghai and Beijing as objects. In this study, the relationship between job stress, psychological empowerment and job burnout was investigated. In addition, the moderating effect of job stress on job burnout was the key problem discussed in this paper. It turns out that work stress has a significant negative effect on mental empowerment. In the three dimensions of emotional exhaustion, while mental empowerment has a significant negative effect on occupational exhaustion. psychological empowerment plays a significant mediating role in the effect of job stress on job burnout. therefore, international brand hotels should take effective management measures to reduce the work pressure of employee, especially to fully trust the front-line employees and authorize employees. In this way, it can effectively reduce employees job burnout, improve the service quality and maintain sustainable competitiveness for international brand hotels.