온라인 ADR의 운영현황과 활성화 방안에 관한 연구

A Study on the Current Operation and Activation of Online Alternative Dispute Resolution

E-Commerce constitutes an important part of all commercial activities. Online Alternative Dispute Resolution(Online ADR) or Online Dispute Resolution(ODR) is a new method of dispute resolution which is provided online. Most Online ADR services are alternatives to litigation. In this respect, they are the online transposition of the methods developed in the ADR movement such as negotiation, mediation and arbitration. But there are also online courts which are really normal courts in which the contesting parties communicate essentially online. This paper deals with the current operation of Online ADR and the ways to activate it. They include (1) the establishment of legal stability regarding Online ADR, (2) the enhancement of system security in providing Online ADR services, (3) the introduction of Online ADR service platform for providing the various services through single window on a national or global basis, and (4) the introduction of Online ADR online monitoring system for systematic dispute resolution services.