The Importance and the Developability of Interpersonal Competency at Work

The purpose of this study was to derive behavior indicators of interpersonal competency based on competency model used by business organizations in Korea and to explore the importance and the developability of those indicators. Five interviewees who were Human Resource Development(HRD) professionals provided behavior indicators of interpersonal competency according to the competency model of the organizations. Three experts examined the set of statements for redundancies and synthesized the ideas for identifying representative indicators. Finally, 36 participants were asked to rate the importance and the developability of each statement upon the organizational situation on a 5-point Likert-type scale ranging from 1 to 5. Descriptive statistics, mean difference profile analysis, and the Go-Zone analysis were used to represent the importance and the developability of interpersonal competency at work. The findings provided practical indicators of interpersonal competency in Korean business organizations and understandings of their importance and developability perceived by HR professionals in Korea. Applications of the findings to organizations and implications for higher education were discussed.