헤어 미용사의 과실과 고객 보호에 관한 연구

Hairdressers’ Faults and Customer Protection

This study aimed to prevent hairdressers’ faults and protect customers through the jurisprudentialinterpretation of fault liability that occurs while a hairdresser provides services. For this, based on hairdressers’ faults, court decisions and dispute resolutions by the Korea Consumer Agency were adopted to discuss compensation for damages caused by a hairdresser’s fault and formation of a bodily injury crime by negligence. In general, if a customer faces the risk of injury or losing his/her life due to a hairdresser’s fault, the latter is liable to compensate such damage according to the clause of illegal acts in accordance with Article 750 of the Civil Act and provide information on the hairdressing services in accordance with Article 19 of the Framework Act on Consumers. The results found that hairdressers are obligated to explain what chemicals will be used and how the services will be provided and inform the customer of possible adverse effects for customer safety. In the case an accident occurs due to the violation of this clause, they will be subject to civil liability for such damage and criminal liability for professional negligence. Therefore, hairdressers are required to take great care to prevent an accident resulting from their fault while the government and cosmetology organizations need to develop guidelines for hairdressers’ obligations and responsibilities.