외식프랜차이즈 가맹본부의 윤리적 리더십이 LMX, 조직신뢰, 조직일체감, 그리고 재계약의도에 미치는 영향

The Effects of Foodservice Franchisors’ Ethical Leadership on LMX, Organizational Trust, Organizational Identification, and Recontract Intention

The purpose of this study is to investigate the impacts of foodservice franchisors ethical leadership on LMX, organizational trust, organizational identification, and recontract intention among franchisees Based on the framework of ethical leadership and franchise literature. This study formulates and empirically examines a research model which attempts to greatly understand determinants of recontract intention among foodservice franchisees through leadership, LMX, trust toward the franchisors, and identification with the franchisors. The hypothesized research model, with samples of 398 foodservice franchisees, indicated that ethical leadership influenced LMX and trust. Also, LMX had positive influences on organizational trust, organizational identification, and recontract intention. Organizational trust influenced organizational identification. Lastly, organizational identification had a positive impact on recontract intention.