기업의 경쟁우위에 있어 정보기술ㆍICT의 사업 가치에 대한 이해와 시사점

Understanding the Business Value of Information Technology(IT) and Information Communication Technology (ICT) in the Competitive Advantage : An Framework for the Impact of IT and ICT on Firm’s Competitive Advantage

Researches on the business value of IT and ICT in the past has been focused on static content researches such as study of ITㆍICT itself and study of the relationship between ITㆍICT and performance. In recent years, however, the need for discussions on the “process of IT and ICT making economic value (performance) difference between companies” is growing. In particular, there is a need for an framework to analyze the process of qualitative change (progress, evolution, improvement) of IT and ICT affecting the competitive advantage. In this paper, we present a framework for analyzing the process of creating competitive advantage by ITㆍICT and show the structure of how IT and ICT resources lead to the creation of competitive advantage. In order to achieve these objectives, this paper proposes a framework for the process of creating competitive advantage by linking IT and ICT related resources, value activities, value chains, and business processes.