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KCI등재 학술저널

피부미용사의 심리적 특성과 성과 간 인과적 관계에 관한 연구

국가직무능력표준에 따른 직무능력의 조절효과

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The purpose of this study is to investigate the causal relationships between an aesthetician’s social and psychological variables and organizational performance. Furthermore, it also re-constructs the aesthetician’s professional job competencies based on National Competency Standards(NCS) and SERVQUAL model. Three hundred and two questionnaires were collected from 20 female aestheticians, and 201 questionnaires were used for the empirical analysis of this study. The results of the study were as follows. First, all psychological characteristics such as Sense of Calling, Self-efficacy, Job Commitment, and Customer Orientation had significant causal relationships between them. Second, Customer Orientation had a positive effect on organizational performance. Third, Self-efficacy, Job Commitment, and Customer Orientation had a partial mediate effect between other variables. Lastly, skillfulness, which was composed of one of the sub constructs in professional job competency, was the only moderating variable between customer orientation and organizational performance. This results of this study had some implications for practitioners.

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법론

Ⅳ. 연구결과

Ⅴ. 결론

참고문헌

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