프로젝트 이해관계자 관리가 프로젝트 성과에 미치는 영향

Effects of Project Stakeholder Management on Project Performance - Focused on Housing Construction Project

In Real Estate Development projects, Stakeholder management is an important factor in project performance creation. The purpose of this study is to verify the impact of stakeholder s expectations on building quality influencing factors on perceived quality and client satisfaction. Projects to be surveyed are apartments and multi-use facilities completed within the past five years by large Korean construction companies. The survey method measures the expected level of quality influencing factors between the client, design supervisor and builder, and these three parties, determines whether this affects the perceived quality of the actual project, and whether the perceived quality affects client satisfaction. Finally, we test whether the characteristics of the client play a moderator in the relationship between perceived quality and client satisfaction. The result is: Stakeholder s expectations for quality impact factors were found to have a significant impact on perceived quality. In addition, the relationship between perceived quality and client satisfaction has a significant influence on client satisfaction. It was confirmed that only organizational quality has a moderating effect on whether the characteristics of the client play a moderating role in the relationship between perceived quality and client satisfaction.