How Labor Shortage Affects the Level of Hospitality - In Case of the Japanese Tourism Industry
- 세계문화관광학회
- International Journal of Culture and tourism Research
- Vol.11 No.1
-
2018.1229 - 33 (5 pages)
- 3
Tourism is a labour-intensive industry. The mechanism and the quality of tourism are maintained by labour force. Therefore, changes in the labour force may influence the tourism business. In a country like Japan, where quality of customer service is a main part of its tourism attractions, such change could be crucial. This study investigated the correlation of the level of customer service in Japan, and the volume of labour force. It was revealed that, during the period of rapid increase of inbound visitors to Japan, the customer satisfaction index fell, when the unemployment rate decreased,
Introduction
Literature review
Methodology
Background
Sky rocketing increase of foreign visitors
Aging Japanese population and unemployment
Objectives
Analysis
Implication and Conclusion
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