情绪智力对工作压力和工作倦怠的影响

The Impacts of Emotional Intelligence on the Job Stress and Job Burn-out

本研究以长春市制造业4家公司的286名员工为有效样本, 探讨了情绪智力对工作压力和工作倦怠的影响的问题。研究在理论背景的基础上提出了研究假设和研究模型, 然后采用了结构方程建模(structural equation modeling: SEM)的方法, 验证了事先提出的研究假设。结果表明, 组织成员的情绪智力对工作压力有着显著负面影响, 对工作倦怠的两个维度(消极怠慢和成就感低落)有着显著负面影响, 工作压力对工作倦怠的三个维度(情绪衰竭、消极怠慢和成就赶低落)有着显著正面影响。从而得知, 工作压力在情绪智力和情绪衰竭的关系中起到完全中介效应；在情绪智力和工作倦怠的两个维度(消极怠慢和成就感低落)的关系中起到部分中介效应。

This study is based on empirical study includes 226 organization middle managements of 5 manufacturing companies in Chang Chun, China. This study performs experimental examination of the effect of Emotional Intelligence on the Job Stress and Job Burn-out. Based on theories’ background, this paper developed the study model and framed hypothesis. The data is analyzed by using structural equation modeling(SEM). The results showed that Job stress was a full mediator of the relationship between emotional intelligence and job burnout whereas Job stress partially mediated the relationship of emotional intelligence with cynicism and reduced personal accomplishment. This implied that the mechanism of the effects of emotional intelligence on emotional exhaustion was different from that of the influence of emotional intelligence on cynicism and reduced personal accomplishment.