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학술저널

고객의 지각된 대기시간이 재방문과 구전에 미치는 영향

Effects of Perceived Waiting Delay on Revisit Intention and Word of Mouth

  • 2

While anyone served thinks that speed and time of service are becoming more important because of increase of the value of the time, waiting time became the part of life inevitable. Long waiting time can cause customers to have negative feelings and affect customer satisfactions and revisits. Therefore service companies including restaurants should make an effort to reduce perceived waiting time with an endeavor of working staffs and physical circumstances.

Ⅰ. 서론

Ⅱ. 이론적 배경 및 가설

Ⅲ. 연구 방법

Ⅳ. 결과

Ⅴ. 결론 및 시사점

참고문헌

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