Sustainability Reporting of Telecommunications Companies: Evidence from the Philippines

Purpose - The telecommunications companies in the Philippines are required to submit Sustainability Reports that disclose their economic, environmental, and social responsibilities according to the Securities and Exchange Commission (SEC). This is to show transparency in all their activities related to the economic, environmental and social dimensions that should be presented to different stakeholders. Thus, this study aimed to determine the extent of sustainability reporting of top telecommunications companies in the Philippines. Design/Methodology/Approach - The sustainability reports of two top telecommunications companies in the Philippines, namely, PLDT and Globe Telecom, were examined using content analysis and by assigning scores to the indicators disclosed in the reports. Findings - Based from the results, both companies took active participation in providing benefits, education, training and a good working environment for their employees while continuously providing support to the local community. PLDT extensively disclosed more information using the sustainability standards as compared to Globe Telecom. Research Implications - However, to strike a balance among the three dimensions, the indicators must be examined because correctly communicating the CSR activities covering the three dimensions is an effective way for the company to establish a good reputation and for the stakeholders to make the right decisions.