We are in an era of global business called one world market. These environments require Korean firms to face an unlimited competition and to resolve their dispute by ADR. Few study, however, on the ways of dispute settlement under the changed international business environment has been done. Thus the major purposes of this study are to investigate Busan’s trading companies’ preference on the dispute resolution ways. Based on the results of my study, I suggest Busan’s trading companies the following guidelines. First, Busan’s trading companies should improve their negotiating power by using internet trade and problem solving ability through the establishment of claim information system. Second, They should write contract. Lastly, they should investigate their counterparty’s credit.
Ⅱ. 클레임해결에 대한 선행연구 고찰
Ⅲ. 부산지역 무역기업의 클레임 해결 선호도에 대한 실태조사