지방자치단체 행정서비스의 주민만족도 측정모형의 재검토

The Review for the Model to Measure the Citizen Satisfaction about Administrative Services In Local Governments

Researches by this time about the satisfaction of administrative services tended to examine only the close relation between the effect of satisfaction and satisfaction. In addition, there were inconsistency that considered elements of citizen satisfaction are as causes of satisfaction in those researches. But to develop systematic ways for examining citizen satisfaction, there must be a frame to theoretically approach. The recent measuring about citizen satisfaction means that after investigating the satisfaction through each item, the evaluation of respondents about the importance of these items was added in measuring ways. In this study, however, when measuring the satisfaction, I have tried to practically approach by reflecting the elements that clients consider as the important things. Besides I examined a way to reflect two elements, which respondents can estimate the importance about each service item and evaluate the relative importance in whole viewpoint.