Effect of Public Health Center Officers Emotional Labor on Job Stress

The purpose of this study is to empirically examine the effects of emotional labor on job immersion on local government health center officials, and to analyze the mediated effects of job stress and job exhaustion. Through this, we intend to provide theoretical and policy basic data on how to manage emotional labor, job stress and job exhaustion of public health officials in the future. In order to prevent and resolve emotional labor at public health centers, it is important to prepare institutional devices that can protect emotional labor, and emotional labor cannot be solved easily, so it is necessary to actively expose and discuss the issue and establish it as a useful method by creating mid- to long-term solutions. The findings show that their attention to emotional labor and emotional discordance have significant effects on their job stress. In particular, emotional labor has an effect on job stress, for officers at nursing and medical technician series. In addition, their attention to emotional labor and emotional discordance have significant effects on job burnout.