면대면 대 비대면 강의 만족도 비교

Comparison between online and offline general English classes in a graduate school: A case study amid the COVID-19 pandemic

COVID-19 has undeniably caused tremendous uncertainty in the education sector since its outbreak in early 2020. College-level classes have transitioned into online from offline classes in order to contain the virus, and this seems to be a global trend. This study aims to explore factors that affect student satisfaction in an online graduate school English class that had previously been taught face-to-face, prior to the pandemic. The study compares surveys of offline versus online classes, which were administered before and after the pandemic crisis. Further, qualitative data from in-depth interviews with students were collected. The results show that the quality of contents as well as the validity and reliability of evaluation are some of the main factors that affect student satisfaction of the online class. The interaction between an instructor and students, along with teaching presence, are also major factors. External factors like the environments surrounding students and the ease of Internet access could possibly affect the satisfaction. These factors should be considered when designing successful online classes. This study may provide valuable implications for better online classes in the future.