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요양보호사의 노인에 대한 지식, 태도, 공감이 서비스 질에 미치는 영향

The Effect of Knowledge, Attitude and Empathy of Care Givers for Elderly on Quality of Service

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Purpose : This study examined the relationships among Knowledge, Attitude, Empathy, and Quality of service in Care givers for elderly. Methods : Data were collected through self reported structured questionnaire form Care Givers using convenient sampling methods form April 2 to June 30, 2018. Results : Stepwise regression showed that experience of turnover(0) had the greatest effect on Quality of service(β=0.29, p<.005), followed by Total career length(More than 5 years). These variables together explained 22.6% of the Quality of service in Care givers (F=4.17, p<.001). Conclusion : Therefore, a strategy for reducing turnover and improving Working environment will be needed for increasing Quality of service in Care givers.

Ⅰ. 서 론

Ⅱ. 연구 방법

Ⅲ. 연구결과

Ⅳ. 논 의

Ⅴ. 결론 및 제언

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