요양보호사의 노인에 대한 지식, 태도, 공감이 서비스 질에 미치는 영향

The Effect of Knowledge, Attitude and Empathy of Care Givers for Elderly on Quality of Service

Purpose : This study examined the relationships among Knowledge, Attitude, Empathy, and Quality of service in Care givers for elderly. Methods : Data were collected through self reported structured questionnaire form Care Givers using convenient sampling methods form April 2 to June 30, 2018. Results : Stepwise regression showed that experience of turnover(0) had the greatest effect on Quality of service(β＝0.29, p＜.005), followed by Total career length(More than 5 years). These variables together explained 22.6% of the Quality of service in Care givers (F＝4.17, p＜.001). Conclusion : Therefore, a strategy for reducing turnover and improving Working environment will be needed for increasing Quality of service in Care givers.