Key Constructs of TQM implementation

TQM is seen as a relatively new concept and a way for the organization to improve the quality of their products and services. TQM has been playing an increasingly important role in the survival and growth of companies. Many companies have arrived at the conclusion that effective TQM implementation can improve their competitive abilities and provide strategic advantages in the marketplace. There exist several International Quality Awards/ National Quality Awards developed by governments of various countries as well as many frameworks developed by individual researchers. Each quality awards and framework has its own different set of critical success factors. The constructs of TQM can be described as best practices or ways in which organization and their employees undertake business activities in all the processes. It therefore create a lot of confusion for organizations which key success factor to chose and which not;so as to implement the concept of TQM for achieving excellence of organization. In this study;Concept of quality gurus; quality award models and empirical research findings were used to identify the critical construct of TQM implementation. The concept adopted by five prominent quality Guru;construct used by most popular widely used quality award along with two national quality awards and 35 empirical research were used to identify the key construct of TQM Implementation.