공공갈등관리를 위한 갈등정보체계(DB)의 구축 및 활용방안 연구

갈등관리전문가 및 이해당사자의 인식을 중심으로

Improvement of public conflict management system has been key agenda for administrations in Korea since early 2000s. Despite major efforts to institutionalize alternative dispute resolution and participatory governance, public conflicts do not seem to be managed effectively. This paper focuses on the roles of information as one of the components in conflict management system with an assumption that some information may affect perception and strategies of stakeholders in ways to motivate them to use more efficient and effective mechanisms rather than strategies that rely on power or rights. This paper surveyed the needs and perceptions of conflict management professionals and stakeholders about necessary information to help them resolve conflict more effectively. This paper argues that establishing conflict information database may contribute to improving current conflict management system in Korea.