호주 센터링크의 서비스 전달 혁신과 복지거버넌스에 대한 함의

An Innovative Service Delivery of Centrelink in Australia and It s Implications for Welfare Governance

This article analyzed service delivery innovation of Centrelink in Australia counted as the important case of public service reform in an era of welfare governance which lays weight on efficiency and productivity rather than an institutional form thereby suggesting theoretical and practical implications of it s analytic review. The analytic focus of this article was an innovative institutional design aiming at the improvement of service delivery in Centrelink. This case shows the implication for debating welfare governance a little different from the traditional governance model. However it is more important that it is reconstructing the state-centered governance model as a welfare governance returning to the traditional model from the non-traditional governance model. Thus There is need to strengthen understanding of governance through the use of the governance analysis tool such as hierarchical governance.