사회복지사의 자기효능감이 서비스 질에 미치는 영향 연구

A Study on Effects of Self-Efficacy of Social Workers in Relation to Quality of Service -Focused on the Mediating Effects of Job Satisfaction-

This study looks into how self-efficacy of social workers that has been conducting the social welfare service would affect quality of service. The study, in the end, discusses the intervening effects of job satisfaction in relation to how self-efficacy, one of the individual characteristics, would influence service quality, and eventually, it aims to propose political and practical directions in the development of service quality. According to the findings, self-efficacy of the social workers has an influence on both the job satisfaction and the quality of service. In addition, the job satisfaction of the social workers has an effect on the service quality, and in terms of the job satisfaction as an intervening variable, it has a significant influence on the quality of service. In the light of what has been discussed so far, the self-efficacy of the social workers who provide service is considered a truly significant factor to improve the quality of service, and because of that, the study suggests that various political interventions as well as these practical attempts such as sacrifice of the welfare agency and social workers should be carried out in order to enhance the self-efficacy of the social workers and the job satisfaction as the intervening variable.