갈등관리스타일이 조직시민행동에 미치는 영향

The Influences of the Style of Conflict Management in Organizations on Public Officials Citizenship Behavior : Through the Intervening Variable, Trust

This study examines the impact of conflict-manage styles on organizational citizenship behaviors, and the potential mediating role played by subordinate‘s trust in that process. The analysis based on the data collected from 321 officials of 4 public organizations located in Seoul. In order to determine whether conflict-manage styles augment their effects on follows trust and citizenship behaviors were examined. Three significant conflict manage styles are extracted from the original scale(MODE) as the result of factor analysis. First, The results are as followers. There is a significant difference among the conflict manage styles, problem solving and dominating styles influence on OCB. Second, the style of avoiding doesn t influence on trust and OCB directly and the style of problem solving doesn t influence on OCB, but influences on it through the intervening variable(trust) and the trust is the most important variable to enhance OCB. This results indicate that the effects of conflict-manage style on citizenship behaviors are indirect, rather than direct, in that they are mediated by follower s trust in their leaders. Finally, the pattern approach is more useful than the analytical one in studying the relationships between the conflict management and organizational performance. These results were found not to be wholly attributable to the effects of common method biases, The implications of these findings for future research on conflict-management, trust, and organizational citizenship behavior are then discussed.