조직 구성원 유형에 따른 역할스트레스와 직무만족이 고객만족에 미치는 영향

The Effect of Role Stress and Job Satisfaction on the Customer Satisfaction according to Employee Type

In recent studies, there has been much interest in the relationship between employee type and its effect on employee job satisfaction. Yet, there is little empirical work on it. This study empirically examines effect of role-stress and job satisfaction on customer satisfaction according to employee type. The findings indicate that role-stress is significantly related to job satisfaction. The study also provides empirical evidence that job satisfaction is positively related to customer satisfaction according to employee type. At the end of study, implications and limitations are discussed.