커버이미지 없음
KCI등재
학술저널
서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구
A Study on the Effect of Performance on Employer's Satisfaction of Service Company
- 박정섭(Park Jung-sub)
- 한국유통과학회
- 유통과학연구(JDS)
- 제3권 제2호
- 등재여부 : KCI등재
- 2005.09
- 101 - 119 (19 pages)
For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business.
Abstract
Ⅰ. 서론
Ⅱ. 연구동향
Ⅲ. 이론적 고찰
Ⅳ. 설문구성 및 자료수집
Ⅴ. 분석결과
Ⅵ. 결론
참고문헌