서비스 기업의 종업원 만족도가 경영성과에 미치는 영향에 관한 연구

A Study on the Effect of Performance on Employer's Satisfaction of Service Company

For the customer satisfaction, the inside customer satisfaction must be made by offering the service of a good quality to the inside customer. If the inside customer is not satisfied with own business, the achievement of customer's loyalty & customer satisfaction which have direct effects on the performance of a corporation, comes to be difficult. This study tries to analyze what effect the inside customer satisfaction has on the yield performance of a corporation on the subject of the salespersons of the direct-control store among the retail store business.

Abstract

Ⅰ. 서론

Ⅱ. 연구동향

Ⅲ. 이론적 고찰

Ⅳ. 설문구성 및 자료수집

Ⅴ. 분석결과

Ⅵ. 결론

참고문헌

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