상세검색
최근 검색어 전체 삭제
다국어입력
즐겨찾기0
157321.jpg
SCOPUS 학술저널

The Impact of Face-to-Face Sales in the Air Service Market

Purpose: This study aims to find out the relationship between the impact of Korean crew on airline service quality in the global aviation market, which is the representative of the face-to-face sales and can help in the face-to-face market of aviation services. Research design, data: The survey was conducted for about a month from March 1 to April 6, 2020, and a total of 300 copies were used in the analysis of the results. To verify the hypothesis, data was analyzed using the statistical package program SPSS 18.0, and frequency analysis, exploratory factor analysis, correlation analysis, and multiple regression analysis were performed. Results: It is a study on the sales of face-to-face service of crews of global airlines. Non-verbal elements in airline service face-to-face sales have been shown to have a significant impact on service quality. Conclusions: In the face-to-face service sales of global airlines, communication has been shown to affect service quality. A face-to-face sale using mother tongue means important. The better the flight attendant s linguistic face-to-face selling ability, the more positive on the airline s quality of service. It suggests that the communication skills of managers in the aviation service market are important for repurchase.

1. Introduction

2. Literature Reviews

3. Data and Research Methodology

4. Results

5. Conclusions

References

로딩중