The Determinants of Management Information Systems Effectiveness in Small- and Medium-Sized Enterprises

This study develops a mediating model to explore the relationships between organizational characteristics;manager’s knowledge;management commitment;user involvement;information quality;and management information system effectiveness in small- and medium-sized enterprises in Vietnam. Adapting scales from previous research;the authors designed questionnaires;which they distributed to respondents in Vietnamese small- and medium-sized enterprises. Also;by employing a meta-analytic path analysis throughout structural equation modelling (SEM) with sample of 356 respondents;authors indicate that organizational characteristics are directly related to management information systems effectiveness. Moreover;manager’s knowledge;user involvement;and information quality show their important roles in the increase of management information system effectiveness;yet management commitment does not indicate a similar role in the growth of management information system effectiveness. Bootstrapping is utilized to discover the meditating role of information quality;illustrating that quality information mediates the linkages between user involvement;organizational characteristics;and management information systems. However;the mediating role of information quality in the relationship between management commitment;manager’s knowledge;and management information systems is not significant. This study contributes to the management information system literature as well as to enhance MIS effects in small and medium-sized enterprises.