The study on the training factors of role-play which have significantly positive influences upon training satisfaction and customer service orientation

This report will critically analyze the impacts of role-play training factors on its education satisfaction and customer service orientation. It will also examine how customer service orientation will be affected by training satisfaction which is caused by the factors of role-play. First of all, this report will outline that curriculum, an education instructor’s qualifications, an apprentice’s behaviors and other further factors have an influence towards training satisfaction. Moreover, those factors have an impact on customer service orientation. Lastly, education satisfaction, built by role-paly training, will change customer orientation.