Effects of Multi-dimensional Emotional Intelligence on Intrinsic/Extrinsic Motivation and Job Satisfaction : Path Analysis Using Perceived Organizational Support among Emotional Laborers

This study investigates if the sub-factors of emotional intelligence increase job satisfaction via employees' intrinsic and extrinsic motivation and perceived organizational support based on previous studies. Although it is not covered in the analysis result section, a regression analysis was performed with gender, marital status, age and education controlled. As a result, regulation of emotion(β = 0.233, p<.01), appraisal of emotion(β = 0.233, p<.01), utilization of emotion(β = 0.192, p<.01), and expression of emotion (β = 0.186, p<.01) have positive effects on job satisfaction. Also, a multiple regression analysis was performed to see which factor had greater effects on job satisfaction. As a result, only the regulation of emotion(β = 0.178, p<.01) has statistically significant positive effects on job satisfaction, which is consistent with previous findings.