The Study on the Relationship between Mobile Technostress and Performance: Focused on The Role of Coping Strategies

The aim of this study is to suggest and test the proposed model that is based on the stress process as well as the cognitive theory of psychological stress and coping. Proposed model drawing from these two perspectives is partitioned into three components: stressors(stress creator), coping strategies, and strain. All components are applied to mobile stressful situations based on theoretical and empirical backgrounds. There is no clear consensus regarding which role of coping strategy is most effective for maintaining positive outcomes. Despite some recent theoretical work in the realm of technostress, there is little empirical evidence identifying the role of coping strategies for reducing tehnostressors. So, we must know how to cope with stress in a healthy manner to increase and maintain organizational performance. Thus, it is important to investigate the role of coping strategies at this point. To do this, the research can suggest the appropriate role of coping strategies for each stressor in mobile work situations.