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학술저널

The idea of the book ‘Stephen Covey’’s The 7 Habits of highly effective people (1991)’ can be a guideline for developing the individual quality in service organization. Specifically, the ‘Covey 7 habit’ book is a sort of bestseller all over the world and this book has become one of the best-seller books of all time (Cullen, 2009). However, it is somewhat lacking in how the Covey’s 7 habits can be effectively applied in real life from a personal point of view. Accordingly, the aim of this study is to adopt the quality techniques related to Covey’s 7 habits as a focus on individual quality for service improvement. To get the objectives, this study includes a summary of the book, an analysis and application of quality techniques in individual aspect. To get the objectives, this study included a summary of the book, an analysis and application of quality techniques in individual aspect. Specifically, this study describes a summary on Covey’s 7 habits for the analysis of next section. Habits come from the acquired characters rather than the heredity (Hulse, 1981). Based on this concept, the habit 1~3 in the Covey’s 7 habits are treating the completion of own individual in order to attain individual success. The habit 4~6 are treating the relationship for the success of human relations teamwork, cooperation, communication. The habit 7 is about the integrated content including habit 1~6.

Abstract

1. Introduction

2. Outline on Covey’s 7 habits

References

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