The Effect of Two-Dimensional Factor on Municipal Civil Servants’ Job Satisfaction and Public Policy Implications

The purpose of this study was to examine the effect of two-dimensional factor of motivators and hygiene on civil servants’ job satisfaction by the partial least square structural equation modeling (PLS-SEM) as a technique employed to analyze the measurement and structural models. This study used a survey instrument that consists of 2 sections. To ensure content validity, the survey items were derived from those used in previous studies. Each item was measured using a 5-point Likert scale. Exploratory study was identified to evaluate the relationship among variables. By using multistage stratified sampling, statistical data was collected from a survey of 441 public municipal civil servants who have employed in various levels (municipal government, districts and communes) in Vietnam. The findings provided evidence that hygiene factors (relationship with leader, salary, relationship with coworker and working environment) directly impact on civil servants’ job satisfaction. Meanwhile, only career development factor from motivators significantly influenced on public employee’s job satisfaction. The theoretical and practical significances of the study were discussed and public policy implications were suggested to the provincial government.