Digital Transformations to Improve and Optimize Government Projects in Kazakhstan

The purpose of this research is to contribute to the current discussions of an effective digital transformation of state services. It examines Kazakhstan’s experience of optimizing state scholarship implementation in the conditions of digital transformation. The approach presents a digital solution based on trust networking between the center of state scholarships programs and recipients. It argues that implementation of the Customer Relationship Management (CRM) should contribute towards the productive operations of the Bolashak scholarship program, simplify communication, as well as to facilitate networking among members at all levels of interaction. Based on the analysis of Kazakhstan’s experience of digital transformation, this study suggests a concept for digital solution to optimize organizational process, create trust networking between the center of state scholarships programs and recipients. In addition, the authors contribute to the current discussions of an effective digital transformation of state services. Research design, data, methodology - analysis is based on the combination of both primary and secondary materials collected during a Policy Research Project conducted in Kazakhstan in 2017. Authors suggest a concept for digital solution following the Customer Relationship Management (CRM) principles for optimizing core business processes, communication and networking strategies of the state scholarships program.