Effects of employee’s Job Characteristics on Organizational Citizenship Behavior in Expressway Rest Areas

Focused on Mediation Effects of Commitment and Moderation Effects of Self-leadership

The purpose of the study was to find out antecedent factors that could help develop expressway rest areas of which employees were exposed to inferior environment. We expected that finding these factors will directly contribute and offer important clues to promote customer satisfaction through the solution of the problem such as the employees with high turnover rate under inferior service conditions. The survey were conducted 148 participants who worked for expressway rest areas in Gyeonggi-do. 141 copies that excluded questionnaire with unfaithful answer were used. The results were shown as follows: First, sub-factors of job characteristics had positive influence upon organizational commitment of the employees, and organizational commitment had positive influence upon organizational citizenship behavior. Second, the results of mediation effects showed that organizational commitment and self-leadership was partially mediated, respectively. Finally, Finally, the results of moderation effect of self-leadership showed that self-leadership was thought to be very much important to let members make efforts by themselves in order to promote the competitiveness of the expressway rest areas. Theses results suggested that company of expressway rest areas needed to design jobs to let the employees be satisfied with self-realization, fruitfulness, acknowledgment, responsibility and upper grade desires, job redesign such as job enrichment and job enlargement can be considerably helpful for affirmative influence, and employees should cognize values of self-leadership that members could increase efficiency and make efforts for organizations by their own efforts, and should set up their own directions and create environment for motivation and give vision and so on.