The Effect of Employees’ Perception of a Supervisor’s Servant Leadership on Perceived Organization’s Support

Leadership style is an important factor in determining the attitude and behavior of employees and their satisfaction with an organization (Bowen, 1990; Hartline and Ferrell, 1996). This is because a leader’s working style and attitude toward the employees affect success of the organization and performance of employees. Contributing the efficiency of an organization, employees are an importance resource of a company (Christopher et al., 1991). Especially in service industry, as contact point with customers, employees are the source of differentiation and competitive advantage (Pfeffer, 1994). Meanwhile, servant leadership focuses on respect and service for others (employees, customers and local communities) and a leader should do his/her best to meet their hopes and desires (Greenleaf, 1977). In the airline service industry it is necessary to conduct studies for an internal marketing on servant leadership that emphasizes the trust in the dignity of humans and spirit of service to subordinates as a factor affecting the job satisfaction. Therefor in this research, it is empirically analyzed that employees’ perception of a supervisor’s support plays mediating role in the relationship between employees’ perception of servant leadership and perception of an organization’s support. (Russell and Stone 2002, Page and Wong, 2000, Senjaya and Sarus 2002)