The Causality Analysis of the Impact of A Hotel Chief’s Competency on Job Satisfaction and Customer Orientation : Focusing on Control Impact of Organization Concentration
- Hun Jung Jung Hye Won Lee Dae Sub Park
- 한국유통과학회 학술대회 논문집
- 2017년 동계 국제학술대회
- 209 - 213 (5 pages)
The purpose of this study is to identify the structural influencing relationship of a hotel chief’s competency, job satisfaction and guest orientation. Moreover, this research tries to point out implication of effective human resource management, based on competency, to intensify job satisfaction and guest orientation, by verifying the influential relationship of job satisfaction between personal competency and guest orientation. To achieve those goals, as a result of substantiation analysis, a hotel chief’s personal competency, such as self-control, guest orientation, situation management and professionalism, has a positive impact on job satisfaction. However, it turned out that situation management has no positive influence on guest orientation. Lastly, the analysis indicated that organization concentration has control effect on job satisfaction and guest orientation.
2. Theoretical Background
3. Hypothesis and Research Method