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Development of Quality Management in the Republic of Kazakhstan

Purpose – - This theoretical study develops practical recommendations for implementing a quality management system (QMS) in Kazakh organizations to ensure the effectiveness and safety of products and services. We discuss the improvement of Kazakhstan s quality standards based on the requirements of ISO 9000. Research design, data, and methodology – - We provide methods for improving the quality standards system, ranging from research and development to the sale of products. We also propose to establish a special quality systems award to motivate enterprises toward product quality improvement. The study s methodological basis included Kazakhstan’s legislative and regulatory Acts, and international and national standards defining QMS requirements for scientists worldwide to develop and implement a QMS for enterprises. Results – Aligning the QMS reduces Kazakh companies’costs for the detection and correction of defects, and the external and internal loss caused by the defects. Effective QMS also reduces management costs. Conclusion – This article can help increase the transparency of organizations for their leaders and (if necessary) the external environment, and improve the accuracy, quality, and timeliness of decision-making.

1. Introduction

2. Background

3. Research method

4. Findings

5. Conclusion

References

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