공동주택 관리 효율화 방안

Plans for Efficient Management of Apartment Houses : focused on a case of Daejeon

This study conducted an empirical analysis on these areas that had been administratively disposed of to apartment houses managers in Daejeon. As for a sample survey, the study looked into levels of satisfaction targeting the concerned parties of representative residents associations, control offices and residents in the areas which were fined after the administrative measure was carried out. Findings of the empirical research have revealed that in terms of communication service quality, the research participants appeared to be content with how much their opinions are considered or accepted and how managers should be chosen but they were unsatisfied with how complaints of residents living in apartment houses are actually dealt with and ways to choose managers. In regards to control office service quality, personnel recruitment and how control offices would react to complaints were confirmed to be satisfactory but when it comes to management and collection, the research participants were found unsatisfied. Regarding satisfaction with houses managers service quality, safety control and complaint communication were observed to be satisfaction but general management and facility maintenance offered by apartment houses managers were reported to be basically unsatisfied.