도심 상가건물 관리서비스 성과 결정요인에 관한 연구

A Study on Determinants of Managing Service Performance of Business Building in Downtown

This study intends to figure out how the management service quality of commercial buildings located in the city is related with customer satisfaction and analyze the effects of customer satisfaction on reliability and customer loyalty, and in this process, the paper aims to verify the regulating effects according to the types of business operated by the occupants of the commercial district in order to understand the determinants of property management service performances positively. About the subjects of this study for the positive analysis, the occupants of commercial buildings located in downtown Jeonju were selected as its samples. The questionnaire sheets were distributed 212 executive chiefs of businesses to collect the data. And regarding the study tools used for this paper, the research utilized some of the questionnaires previously studied or employed after modifying and complementing them appropriately for this study purpose, study model, and study subjects.