공공임대주택의 시설물관리가 입주자 만족에 미치는 영향 연구

A Study on the Effect of Facility Management on Resident’s Satisfaction in Public Rental Housing

The purpose of this study is to seek ways to improve the satisfaction of residents and the effectiveness of the facility management by paying attention for the requirements of the occupant’s perspective in a public rental housing. Therefore, this research intend to conduct the resident survey which is consist of questionnaire about ‘replacement cycle’ and ‘repair condition’ for 10 typical repair items. Based on statistical analysis, we discovered the results as follows. The residents are generally satisfied with either the kindness or the outcome of repair, but they respond that they are dissatisfied with the duration of repair. The result of regression analysis indicates that the replacement cycles of elevator and kitchen facility in 10 items have the highest possible influence on the overall satisfaction of the repair service. Also, the satisfaction in terms of repair condition is elevated by according to the status of water meters, roof waterproofing, and painting. Finally, it is considered that a selective and intensive management strategy is desirable for both maximizing customer satisfaction and streamlining the repair costs. Ultimately it is expected to lead to a reduction in business costs.