공공갈등 해결방식에 대한 인식

Public Awareness on Methods of Public Conflict Resolution: Focusing on the Relevance of Conflict to Democratic Contributions

본 연구는 시민들은 공공갈등 순기능에 대한 인식과 공공갈등 해결에 있어 선호도는 어떻게 연계되어 있으며 이러한 인식에 영향을 미치는 요인을 살펴보고자 한다. 이를 위해 단국대학교 분쟁해결연구센터의 2010년과 2020년 시민의 갈등 인식 설문조사를 통해 갈등의 기능과 갈등해결 선호방식의 연계성에 대해 알아보았다. 2010년은 갈등의 기능에 대한 평가가 갈등 인식에 중요하게 영향을 미쳤다. 그러나 2020년은 갈등 기능에 대한 평가와 함께 정부 역할에 대한 평가가 중요했다. 특히, 2010년과 2020년에 대한 분석에서 모두 정부신뢰가 갈등 인식에 중요하게 영향을 미치고 있었는데 정부에 대한 신뢰가 높을수록 정부에 의한 해결보다는 당사자 간 해결을 선호한다는 점을 발견할 수 있었다. 두 분석을 통해 상대적으로 2020년 시민들의 갈등 인식에 다양한 변수가 영향을 미치고 있다는 점을 알 수 있었다. 향후 시민들의 갈등 인식을 파악하기 위해서는 복합적·통합적 접근이 필요하며 좀 더 다양한 분석과 함께 연계성을 통한 분석이 필요하다.

The purpose of the study aims at examining how citizens perceptions on positive function of public conflicts and their preferences in resolving public conflicts are connected, and what factors influence these perceptions. The reason the study attempts to focus on the recognition of the positive function of public conflict and preference for resolution method is that two factors are treated as important areas in public conflict management above all else. To this end, the study investigated citizens perception of conflict through a conflict perception survey conducted by 000000 from 2008 to 2020. Likewise, the study examines the connection between the function of conflict and preferred method of conflict resolution with the results of the 2010 and the 2020 survey. The results showed that the evaluation of the function of conflict was an important factor influencing the perception of conflict in the 2010 survey. However, it found that the evaluation of the role of government along with the evaluation of the conflict function had a significant influence on the perception of conflict in the 2020 survey. In particular, in both 2010 and 2020 analyses, the study found that trust in the government had a significant impact on the perception of conflict. In addition, it showed that the higher the trust in the government, the people preferred the resolution between the parties to the resolution by the government. It can be expected that if trust in the government is high, conflict resolution through government intervention would be preferred, but this was not the case. Citizens link the trust of the government with an environment in which the parties can play a role, rather than as a method of resolving conflicts. The study showed that more various variables had an influence on the citizens perception of conflict in 2020. It is expected that this trend will become stronger. This is because citizens are more seriously aware of conflict than in the past and evaluate that conflict resolution will become increasingly difficult. But, the study could see the complicated conflict perception of citizens who positively evaluated the role of the government in conflict resolution. In the future, it was found that a complex and integrated approach is needed to understand the conflict perception of citizens. Also, it is necessary to analyze through connection with a more diverse analysis.