조직성과의 결정 요인으로서의 디지털 트랜스포메이션

Digital Transformation as a Determinant of Organizational Performance: Perceptions of Public Officials in South Korea

(Purpose) The main purpose of this study is to examine the effect of the level of digital transformation on organizational performance in public organizations in South Korea based on data collected from the Korea Institute of Public Administration surveys of public officials for the years 2015 to 2018. (Design/methodology/approach) Pooled ordinary least squares (OLS) estimation was performed, and robust standard errors were applied to obtain unbiased standard errors of OLS coefficients under heteroscedasticity. (Findings) Survey results indicated a consensus among public officials that the provision of information resources (e.g., Information and Communication Technology [ICT] and IT facilities) has a positive effect on the organization s financial performance, continuous growth in organizational performance, and quality improvement in organizational performance. With regard to the use of such resources to perform smart work, the public officials perceived that the introduction of video conferencing has a positive effect on the organization s financial performance, continuous growth in performance, and quality improvement in performance. Furthermore, a mobile e-payment system was perceived to have a positive effect on the quality improvement in organizational performance. (Research implications or Originality) This study has implications regarding the important role of digital transformation as a policy tool for improving organizational performance.