미용종사자의 업무스트레스가 분노표현에 미치는 영향에 대한 자아존중감의 매개효과

The Mediating Effects of Self-esteem Concerning the Influence of Job Stress on Anger Expression in Beauty Salon Workers

Beauty salon workers’ job stress and anger can be expressed through customer satisfaction, customer revisit and others. Such anger is influenced by job stress and can be reduced by self-esteem. This study attempted to investigate how job stress, self-esteem and anger expression are related with each other and the mediating effects of self-esteem in job stress-anger expression relationships against beauty salon workers. For this, a questionnaire survey was performed against 340 beauty salon workers in Seoul and Gyeonggi-do. Job stress and anger expression were set as independent and dependent variables respectively while self-esteem was taken as a mediating variable. The collected data were analyzed, using SPSS 23.0 and AMOS 23.0, and the results found the followings: Job stress and self-esteem had a negative influence on self-esteem and anger expression each while job stress showed a positive effect on anger expression. In job stress-anger expression relationships, self-esteem revealed a mediating effect. To reduce anger expression, it is required to develop a plan to alleviate job stress and increase self-esteem. In other words, proper education and training should be given to beauty salon workers suffering from severe stress at work with low self-esteem.