Technical Limitation Factors of Knowledge Management Systems and a New Approach

The purpose of this study is to analyze the limitations of current KM (knowledge management) systems and to propose an approach for applying the Semantic Web to KM. We analyze the factors that affect KM system user dissatisfaction through a survey. We chose a sample of five firms that had used KM systems for more than one year. A total of 222 questionnaires were used for statistical analysis. Finally, we suggested methods applying the Semantic Web to KM as an alternative overcoming the limitations of the current KM systems.