디지털 전환 시대의 사회적 갈등 조정과 관리 방안

Social Conflict Resolution and Management in the Digital Transformation Era

(Purpose) The purpose of this study is to prepare a plan that can effectively respond to new conflicts resulting from the digital transformation. In order to effectively manage new conflicts resulting from the rapid digital transformation, respect for diversity among members of society and fair use of digital technology, appropriate policy prescriptions must be made to convert non or passive users of digital technology into active users. (Design/methodology/approach) New conflict issues acre classified into cognitive conflict, technological conflict, and institutional conflict which is expected to contribute to effective management of the increasingly intensifying conflicts in digital transformation. (Findings) This article’s main outcomes are as following; First, the relationship between the occurrence of digital divide and social conflict according to technology and service changes in the era of great digital transformation is analyzed. Second, it analyzes and categorizes social conflict issues that have emerged as a result of the great digital transformation according to the existing conflict theory. Third, the importance of digital democracy as a new paradigm for social conflict management is discussed. (Research implications or Originality) Total approach is needed to the digital transformation not just adaptation to the digital technologies. It may include inevitably societal change not just in the level of companies. And the management of the social conflict according to digital transformation has to be more user-friendly. It include universal technology with analysis on the relationships of subjects and conflicts.