COVID-19 상황에서 온택트(Ontact) 사회복지서비스 제공을 위한 ICT 활용과 도전 과제

ICT Utilization and Challenges to Provide the Ontact Social Work Services in the COVID-19 Crisis

The purpose of this study is to provide a framework for theoretical understanding of the use of Information and Communication Technology (ICT) in clinical social work during COVID-19 outbreak and to explore challenges and tasks for technology-based practice. In order to achieve the research purpose, the theoretical framework for explaining the use of ICT in clinical social work was reviewed. The strengths and limitations of each type of ICT used in the social work field were examined. And ethical issues and challenges related to the use of ICT were explored. As a result, this study presents a theoretical framework for explaining the use of ICT in the social work practice. The necessity of preparing ethical guidelines for social workers use of ICT is proposed. This study suggests strengthening digital competencies of social workers and clients and reducing the digital divide in our society.