인사부서의 전략적 역할과 참여적 작업시스템, 직무만족

The Strategic Roles of HR Department and Participative Work System, Job Satisfaction: The Mediating Effects of Labor Relations Climate

The main purpose of this study investigates empirically the HR department`s strategic roles that has determined the adoption of participative work system in hotel industry. And this study examines impact of participative work organization on job satisfaction and tests the mediation effect of cooperative industrial relations within the participative work system with Job satisfaction. The results, based on a sample of 417 employees across 109 hotel firms, indicate that participative work system is strongly related to job satisfaction. Research finding are summarized as follows. First, HR department`s strategic role has positive relationship on the participative work system in hotel industry. Second, the participative work organization has positive effect on the cooperative industrial relations. Third, the participative work organization has a meaningful positive effect on job satisfaction. Fourth, the cooperative industrial relations has a partial mediating effect in the relationships between participative work organization and job satisfaction. Finally, theoretical and managerial implications, limitations of this study are discussed in conclusion session.