아시아 Hub국제공항 고객만족에 영향을 주는 품질요인 분석

An Analysis of Quality Factors Influencing the Satisfaction of Asian Hub International Airports`s Customers: Focused on International Airport Systems Quality and Information Quality

The Purpose of this research was to investigate how the quality of the hub international airport`s systems and the quality of the airport`s information influence the satisfaction of the customers of the international Hub airports. Mother purpose was to find out which of these two quality factors plays greater or lesser roles in influencing the customers of the airport by examining the causal relationship between customer satisfaction and two quality factors mentioned above. The results of this study shows that the airport systems` quality influenced positively the satisfaction of the hub international airports` customers but the airport information quality did not influence.