상사의 비인격적 감독 행동이 뷰티종사자의 전위 공격성과 서비스 사보타주에 미치는 영향

The Effect of Abusive Supervision on Beauty Service Workers’ Displaced Aggression, and Service Sabotage

This study attempted to investigate the influence of abusive supervision on displaced aggression and service sabotage among beauty service workers and suggested measures to resolve job-related issues. For this, a questionnaire survey was performed against 287 beauty service workers. The collected data were analyzed through frequency analysis, factor analysis, reliability analysis, correlation analysis, simple regression analysis and multiple regression analysis, and the results found the following: A positive correlation was found between abusive supervision, displaced aggression, and service sabotage. Specifically, abusive supervision had a positive influence on anger rumination, displacement, revenge planning, and service sabotage with statistical significance. In addition, anger rumination, displacement, and revenge planning had a positive effect on service sabotage with statistical significance. It is anticipated that the study results would allow people to recognize problems resulting from abusive supervision, displaced aggression, and service sabotage and develop countermeasures.